Warranty

---

Maximum reliability

We understand that reliability is extremely important in today’s world. Many museums that have budget for a project today are not expecting any upgrades or new funding for many years to come. This is why we build our products to last, and why we offer warranty terms that are far more advantageous than a standard guarantee.

Warranty of products for installations

As standard an 8-year sustainability guarantee will apply exclusively to the products explicitly mentioned in the following list:

• Pilote
• MicroDAP
• MicroDAP-DC
• OneDAP
• OneDAP-IP
• MicroAMP
• MiniAMP
• MicroRAD
• MultiDAP-IP
• TACAP
• LoopDVP-HD
• OneDVP-HD
• OneDVPHD-IP
• ProDVP-HD2
• ProDVP-HD

The following products have various warranties due to their differing nature, construction, and usage. For more details please see the individual brochures.

• SpotDAP
• Freesound
• Audioguides
• SolidHD
• Microspeaker (1&2)
• InfoDAP
• InfoPAS
• InfoVOL
• IRRCDAP
• Button
• IV-control
• WMT-SPT

The sustainability guarantee & warranty excludes damage due to the following causes:

• Dropping or falling onto a hard surface
• The unit or units coming into contact with water or condensation
• Outdoor use
• Power surge or increase in supplied voltage
• Unit being used in unsuitable atmospheric conditions
• Any damage caused by extreme weather, natural disasters, Acts of God, or military conflict
• Any treatment not in keeping with normal, responsible use in a museum / exhibition installation

The sustainability guarantee will be void and no longer apply in the case of modification of the unit, removal or defacement of the serial number, misuse, or improper installation

The 8 years of the sustainability guarantee are defined as starting on the day that the unit or units are delivered to the address as specified by the client when placing the order.

The first 3 years of the sustainability guarantee work as a standard warranty; all parts & labour are covered. Any failure due to defective components or manufacturing will be repaired or replaced at no charge to the client (exc. shipping charges – see below)

For a further 5 years, in the case of failure due to defective components or manufacture, there will be no charge for labour for any repair. The client will pay for any replacement parts. RSF guarantee to keep a reasonable stock level of spare parts for the duration of this time.

For any sustainability guarantee repair, the client will pay the costs of transporting the unit between location of use and RSF premises.

RSF repair engineers will have the final say when determining the cause of the breakdown.

This sustainability guarantee & warranty is non-transferable – it only applies to the original purchaser of units from RSF.

Audioguides Warranty

A 2-Year extended in standard

Confident in the quality of our products, and entrusting our manufacturing processes and quality control, we offer a 2-year warranty on all RSF PortaDAP range.

A 5-Year extended warranty

Committed to offering the most complete service possible, RSF also offers extended warranty options up to 5 years, at very competitive conditions.